Customer Service


If you would like any assistance, just give us a call

Our Customer Service staff will be happy to help you make or change a booking, and provide assistance before or after your cruise. We’re here to help you in any way we can. 


Telephone Number

0203 426 3010

Opening hours    
Mon-Fri 9.30am - 6pm   
Sat 9am - 5.30pm   
Sun 10am - 4pm


MSC Cruises Cares

For requesting medical assistance on MSC Cruises-booked flights: If your flight is operated by one of our partner airlines, please request medical assistance via that airline.



Need help planning? Call us!


Email Us


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    mscdirect@msccruises.co.uk|New Bookings/Enquiries|Thank you for contacting the reservations team.

    We have received your email and will respond as soon as possible.

    Please remember that you can call the booking management team for urgent enquiries such as passengers travelling within 7 days, cruise move and upgrade enquiries.

    Please kindly contact us on

    UK - 02034 263 010
    IRL - 1800 932 499

    Thank you for your patience.
    mscclubuk@msccruises.co.uk|MSC Voyagers Club|

    Thank you for contacting MSC Club department
    We have received your email and will respond as soon as possible. 


    Please remember that you can call the Contact Center for urgent enquiries.

    Please kindly contact us on

    UK - 02034 263 010
    IRL - 1800 932 499

    Thank you for your patience.

    website.support@msccruises.co.uk|Web site support|Thank you for contacting the reservations team.

    We have received your email and will respond as soon as possible.

    Please remember that you can call the booking management team for urgent enquiries such as passengers travelling within 7 days, cruise move and upgrade enquiries.

    Please kindly contact us on

    UK - 02034 263 010
    IRL - 1800 932 499

    Thank you for your patience.
    customerservice@msccruises.co.uk|MSC Customer Relations|Thank you for contacting MSC Customer Relations department

    For pre-cruise complaints we aim to reply within 48 hours of receiving your email. If you are departing within 7 days please contact us on 0203 426 3010.

    For post-cruise complaints or enquiries we will respond within 28 days of receiving your email.

    If your email is not related to a complaint please write to mscdirect@msccruises.co.uk

    Thank you,

    MSC Customer Relations Team
    booking.info@msccruises.co.uk|"General Info|Thank you for contacting the reservation team.

    We have received your email and will respond as soon as possible.

    Please remember that you can call the booking management team for urgent enquiries such as passengers travelling within 7 days, cruise move and upgrade enquiries.

    Please kindly contact us on

    UK - 02034 263 010
    IRL - 1800 932 499

    Thank you for your patience.
    lost_found@msccruises.co.uk|MSC Lost and Found|Thank you for contacting MSC Customer Relations department

    For pre-cruise complaints we aim to reply within 48 hours of receiving your email. If you are departing within 7 days please contact us on 0203 426 3010.

    For post-cruise complaints or enquiries we will respond within 28 days of receiving your email.

    If your email is not related to a complaint please write to mscdirect@msccruises.co.uk

    Thank you,

    MSC Customer Relations Team
    GTM-55L8C2